(Elegance Limousines Sydney”, “It”,” The Firm”, are used
interchangeably in these Terms of Hire. You may be
described as our “client”, “customer”,“ Party” or “the
hirer”.)
The following terms CONSTITUTE IMMEDIATE ACCEPTANCE ON
RECEIPT. You are not required to sign or return a copy
of these terms to be bound by them. Whether these terms
are sent to you via electronic, postal or other media
Your proceeding with hiring is an implied understanding
and acceptance of the following terms. A Presumption of
regularity shall apply.
SATISFACTION GUARANTEE Clients travelling must be
completely satisfied with the service provided,
otherwise please advise of your dissatisfaction and
after review of the customers comments, at our
discretion, will provide another trip, a pro-rata
refund, or full refund depending on the circumstances.
A STRICT NO SMOKING/DRUG POLICY applies in all
our limousines, motor coaches, sedans and convertibles.
This includes the prohibition of the use of illicit
drugs, narcotic or mind altering substances ,with the
exception of those medically prescribed by a physician.
OVERTIME & WAITING CHARGES APPLY These are at per
quarter of an hour increments commencing from $25/qtr
hour up to $100.00/qtr hour, depending on the make and
type of vehicle hired. It is your duty to check with the
operator prior to hire, to ensure you fully understand
your prevailing rate. (As an example Australian six
seater stretched Limousines are from $35/qtr hour,
Mercedes 6 pax Limo from $35.00. Lincoln Towncar 10 pax
super stretched Limo from $55.00/qtr hour…Ultra super
stretch (10 plus 1) seater in back $77/qtr hour…).
CANCELLATION POLICY All Bookings are non
cancellable. Exception : where the reservation is
cancelled within 48 hours from the time of your original
call to our Office and the booking is more than four (4)
weeks away. Any Bookings cancelled after 48 hours elapse
result in a 20% cancellation fee unless within the four
(4) week period prior to the reservation date.. Please
Note: That the full hiring fee will be forfeited where a
cancellation is effected in the four [4] week period
prior to the Limousine/Coach hiring date irrespective of
when the reservation time was.
NOTE: All Cancellation Fees incurred can be
offset against a future hiring, with a 12-month tenure
of expiration.
TIPPING: Is not Obligatory nor Compulsory.
Clients may tip if they think the Chauffeur performed an
excellent service ,was professional and pleasant.
IMPENDING CONDITIONS You are hereby notified that
in the unlikely event of impending conditions (for
instance damage to our vehicle en route) Elegance
Limousines Sydney and /or any of its associated entities
reserves the right to arrange for substitute vehicles,
which may not atch the originally requested vehicle. The
Firm will make every effort to send its next most
similarly featured vehicle to the originally described
vehicle ordered, or its next higher grade vehicle (at
its option). A pro-rata refund will be made available
for a party that receives a lower level grade of vehicle
than that which was ordered. The pro-rata refund will be
determined, by our Firm in consultation with input from
the customer. No refundsare available in instances where
a higher-grade vehicle is supplied.
DAMAGE & THEFT We want our vehicle to be enjoyed
by all our hiring parties. Hence, Should any of our
vehicles INCUR damage, theft, or other monetary loss by
any member of the hirer’s party, or guests, we may at
our discretion terminate the hire, and/or reserve the
right to demand full compensation in respect of such
damage. We may hold you “the hirer” jointly or severally
liable. If we are of the objective opinion that your
actions may be repeated in the future we may suspend
until further notice or prohibit on an indefinite basis
you and/or any member/s of the offending persons from
our Firm and/or any of our associated firms.
CONDUCT: Must NOT be unruly , offensive , or
unpleasant at any time. Irrespective of whether it is
directed to other member/s of the immediate hiring
party, ones self, our Chauffeur or any of our staff or
other members of the general public. Our Chauffeur is
empowered to terminate the hire in cases of unruly
conduct.
PICK-UP TIME We always endeavour to honour our
obligation to the hirer with respect to pick up time.
However, should our Chauffeur be delayed for any reason
which is beyond their immediate control, we shall not be
held liable for any difficulties arising out of such
delay.
CHARGES, SURCHARGES & CORKAGE We always endeavour
to pass on any cost savings to our valued clients. For
this reason payment by cash, money order, cheque or
direct debit may carry price savings. The charges for
the limousine service and any ancillary costs will be
detailed below or be explained to you over the phone at
the time of your booking. Please Note: That the
alteration, adding of extra stops, changing the route,
or requesting additional time with the limousine will
incur additional charges. To retain discretion the
Chauffeurs are not required to inform the passengers or
hirer at what point additional charges commence nor are
we required to inform the hirer, unless this is
specifically requested or unless a ceiling of costs has
been set by the original hirer.
ALCOHOL POLICY: A corkage fee of $20.00 per
bottle applies to clients travelling who provide their
own beverages on the journey. Minors are not permitted
to drink alcohol under any circumstances. Alcohol will
only be served where all passengers are responsible
Adults over 18 years of age. We will not serve alcohol
in instances where both Minors and Adult/s are on board,
unless prior approval and the Chauffeur determines the
Adult will maintain this alcohol policy strictly. Our
Chauffeur may cease and remove all alcohol, where in his
or her belief their passenger/s are intoxicated or are
behaving unruly. Where a Bar * contains boxed or
unopened Alcohol, the breaking of a seal ,cork or top
constitutes its purchase. Licensing Laws do not permit
the removal of bottles from or the purchase of Alcohol
for use outside of the nominated vehicle/s hired**.
THE FARE & METHOD OF PAYMENT As detailed above,
which we request you familiarise yourself with, costs
forming part of the hire fare will be incurred on your
journey and form part of your contract and obligation to
us. Failure to render payment will result in an evasion
of fare and / or further enforcement action being taken
by us. Enforcement action may increase the final amount
you pay us. In most cases, discharge of a debt can be
made by any form of legal tender, or negotiable
instrument. Some exceptions exist, for instance, if
overtime or waiting time of half an hour is incurred
then these must be settled at the conclusion of hire by
cash, or credit card only*. (Exception for Approved
Account Holders only.) Cheques, Eftpos are not
acceptable for on Account Holders.
FANTASY SUPER STRETCHED OR OUR DONALD TRUMP SUPER
STRETCHED TYPE LIMOUSINES:
Some vehicles in this range have special exclusive
features. These are designed to provide for added
enjoyment onboard, You must advise us if you know or
suspect anyone in the party suffers from any of the
following: Any past history of fits or Epilepsy
whatsoever.
You are obligated to advise all members of your party
not to stare directly into the emitting laser portal.
The Laser can only operate in 15-minute intervals. Optic
Fibre six colour change equipment on board some of these
Limousines must not be tampered with. It is there for
visual enjoyment only. If you tamper or misuse the
onboard equipment it will be shut off. Be advised: Some
Vehicles in Fantasy range contain onboard closed circuit
recording device/s.
YOUR SAFETY FIRST: SEAT BELTS, BABY SEATS Your
safety while travelling with us is of paramount
importance to us. For this reason, we will gladly supply
a baby seat for your infant (on prior request). We
advise it is compulsory to wear our vehicles fitted seat
belts at all times. The law states that the wearing of
fitted seat belts is compulsory at all times and we are
in adherence with this. Our Chauffeurs who are in a
separatecabin to the passenger will be unable to monitor
this adherence and are not there to Police this. The
Chauffeur cannot give you authority no to wear a seat
belt, so please do not ask. We have a $10M Public
Liability Policy per vehicle which state seat belts must
be worn in its Policy Guidelines.
VARIATION OF TERMS None of the above terms may be
varied or altered by any of our staff, except where in
express written form.
Terms & Conditions
